Frequently Asked Questions

Can I get additional services in addition to the car rental service?

Yes. During the car rental stages; you can purchase the most suitable option for you from the “additional services” section.

I booked a car rental through your website. How will I know when it is confirmed?

When you complete your reservation, information will be sent to the e-mail address you specified for confirmation.

I found the car I like at a good price. How do I pay for it?

For all reservations you make through our website, the payment methods depending on the vehicle brand and model will be displayed on the “payment” page.

Can I pay by credit card in installments?

There is no installment application in car rental services.

Which documents should I take with me to pick up the vehicle?

During vehicle delivery; it is sufficient to have your driver's license and a valid credit card issued in your name for pre-authorization.

What should I do in case of an accident?

In accordance with the rental and insurance conditions, you are required to get alcohol report and traffic report. For detailed information you can check the rental agreement.

Can I return the vehicle at a different office than the one I picked up? Is there an additional fee?

You can return your vehicle at any office of your choice. If the delivery and return offices are different, you will have to pay additional fees depending on the distance. You can get detailed information from the delivery office.